Service deliverables include:
UniDesk is an ITIL-aligned ITSM service designed for Higher and Further Education based on the TOPdesk SaaS offering.
TOPdesk provide the technical platform with UniDesk managing the service on behalf of members. The service provides an Enterprise-level ITSM solution for institutions with all core ITIL processes built-in to the service and tailored for education.
A significant strength of the service is how it is used as a service improvement tool and delivered as a shared service management solution.
Being a UniDesk member institution also brings significant value, from shared best practice based on ITIL standards, to community-driven changes to functionality. Members are supported by a team with extensive experience in service management.
Our knowledge of educational processes, systems and projects, result in providing tailored advice that meets your institution’s needs. More info can be found on the UniDesk website.