Modules and General Usage

  • UniDesk User Interface and Layout
  • Call Management
  • Problem Management
  • Change Management
  • Self Service Portal
  • Knowledge Management
  • Configuration Management
  • Operations Management
  • Contract Management & Service Level Management
  • Supporting Files
  • Reporting
  • Institutional Administrator Information
  • Hands-On Session
  • TOPdesk Product Accessibility

Quick Calls

  • Introduction to Quick Calls
  • Login Screen
  • Operator Abilities
  • Administrator Abilities
  • Permission Groups
  • Reporting
  • Application Service Setup

TOPdesk API

  • Read capabilities
  • Write capabilities
  • API Register

Other Functionality

  • “Major Call” functionality for broad service disruptions
  • Time Spent
  • Category Filters
  • Auto-categorisation

Service Requirements

FAQs

Current Known Errors

Imports

  • Person Imports
  • Configuration Management Imports
  • Inventory Imports

Releases

Getting Support